Discover the luxury of personalized service at PureEssence 313. We are here to assist you in choosing exquisite fragrances that express your unique elegance. Connect with us for a refined experience.
Clarifying our return process with discerning clients in mind.
For perfumes that have been opened, we offer a limited return option within 30 days of purchase. We kindly ask that you contact our customer support team to discuss your specific situation.
Returns on sale items are not accepted. Our commitment to providing luxury fragrances at accessible prices ensures that each exclusive piece is final sale.
To initiate a return, please reach out to our customer support team. They will guide you through the process and provide essential details based on your purchase.
Fragrances must be returned in their original, unworn condition. This ensures that each item remains pristine for the next discerning client.
Unfortunately, we don’t offer refunds. However, you can receive store credit equal to your purchase price, excluding shipping costs. Please be patient as it may take a few business days for the credit to appear in your account.
Our customer support team is available via the 'Contact' page on our website. We are here to assist you with any inquiries concerning your return.
Yes, all returns must be initiated within 30 days of purchase. This timeframe helps maintain the integrity of our exclusive offerings.
In the unlikely event that your fragrance arrives damaged or defective, please contact our customer support team within 48 hours of receipt. We will resolve the issue as promptly as possible.
Email: 313PureOIls@gmail.com Phone: (313) 719-0410