Frequently Asked Questions
What is your return policy for opened perfumes?
For perfumes that have been opened, we offer a limited return option within 30 days of purchase. We kindly ask that you contact our customer support team to discuss your specific situation.
Are returns accepted on sale items?
Returns on sale items are not accepted. Our commitment to providing luxury fragrances at accessible prices ensures that each exclusive piece is final sale.
How do I begin the return process?
To initiate a return, please reach out to our customer support team. They will guide you through the process and provide essential details based on your purchase.
What conditions must my fragrance be in for a return?
Fragrances must be returned in their original, unworn condition. This ensures that each item remains pristine for the next discerning client.
Will I receive a full refund?
Unfortunately, we don’t offer refunds. However, you can receive store credit equal to your purchase price, excluding shipping costs. Please be patient as it may take a few business days for the credit to appear in your account.
How can I contact customer support regarding a return?
Our customer support team is available via the 'Contact' page on our website. We are here to assist you with any inquiries concerning your return.
Is there a time limit for returns?
Yes, all returns must be initiated within 30 days of purchase. This timeframe helps maintain the integrity of our exclusive offerings.
What if my fragrance was received damaged or defective?
In the unlikely event that your fragrance arrives damaged or defective, please contact our customer support team within 48 hours of receipt. We will resolve the issue as promptly as possible.